Archive for the ‘Social media’ Category

Is Facebook really a strong ad platform?

This week I was interviewed by Martin Giles of the Economist for his excellent article about the Facebook IPO.

This subject is by no means small beans for online marketers because the reality is that Facebook is indeed one of the most powerful platforms for consumer marketing that exists today. Why do I think this?

Well, firstly a Facebook page is uniquely an environment where the content has been written specifically by, or for, the individual user who owns that page. It’s highly personal and therefore some of the most powerfully engaging content a user will experience on the web. Placing an advertising message in such highly prized content almost guarantees it gets noticed (provided it’s made relevant, which is sadly still a problem advertisers have not solved in most cases on Facebook)

Secondly, the home page, unlike many web pages, has relatively little ad clutter. Facebook needs to watch this because I see a worrying trend of more and more ads on my page, but generally speaking only a very small percentage of ad page real estate is dedicated to ad messages.

Thirdly, the user profiling for advertisers will only get better. Already users voluntarily give up a ton of personal data to Facebook that can be used to target ads. The audience segmentation is vast and so it’s really quite easy to develop ad messages that are relevant to the consumer… it’s just that most advertisers are too lazy to do it.

With all this said there are still issues. Firstly, the Facebook model is having trouble scaling. Minimum serviced media buys start at $50K. If you have less than that you must buy through a self service online model. There are lots of potential advertisers who will not want to spend that amount.

Performance data is harder to come by with Facebook campaigns and that will undoubtedly slow growth with agencies and clients that use data for modelling.

As per Martins article the mobile platform is also a challenge since growth in traffic there if not monetized will leave big dollars on the table.

Facebook really needs more advertiser tools, so it’s future may depend upon companies like Wildfire Interactive who have the ability to help craft and build Facebook campaigns and pages that ultimately grow user engagement.  Many brands are adopting such tools and as they see campaign work the growth in commitment to this Facebook audience will grow, as will revenues.

Finally the biggest question of all… will Facebook still be huge in 5 years time? Valid question if you recall MySpace and it’s fall from grace. I know a lot of Facebookers and the ones who were most active several years ago hardly post at all now. However, new users and the younger generation are still really quite active and it’s still a massive global audience on offer. Personally, I don’t see it going anywhere for a while. Even with new social competitors the reality is Facebook has captured a large slice of pie and users will need something compelling to just up and leave. I don’t see any clamor for example from my network to move wholesale to Google+.

So yes Facebook is a powerful ad platform but it will only grow with better servicing of the advertising community and a continuation of it’s ability to micro target users. Sadly this may take more time than the street now gives it time for and I expect dissapointing results to hurt Facebook before they get the ad model right.

Dick Reed, CEO. Just Media, Inc.

 

 

 

The next player in B2B social media… an enthusiast responds.

Following on from Cristina Lehman’s earlier blog thoughts on Pinterest, Just Media, Inc’s Media Consultant, Georgina Cole, has decided to ‘out’ herself as a Pinterest addict. Here Georgina shares her thoughts on the application and ponders where it will head next.

Hi, my name is Georgina and I’m a Pinterest addict. I’ve been an active ‘Pinner’ for a few months now and find the site extremely useful in sucking up my free time. While I haven’t found the site to be life changing, it’s certainly a cool and different way to spend 15 minutes of my day. I’m a big Facebook fan too, so I like the social networking aspect of Pinterest. I’m able to follow like-minded ‘Pinners’ which makes the Pinterest content more relevant. Following members definitely creates a more community-oriented atmosphere and ultimately a more rewarding site experience.

I’ve often wondered how Pinterest plans on monetizing the site. Right now, the site is completely ad-free and that’s great. No intrusive banners in the middle of my page or boards and no membership fee. That seemed a little too good to be true and of course, it was!

The ‘NYTimes Bits’ blog has just revealed that Pinterest IS making money, only it’s on the down-low. Pinterest has been adding an affiliate tracking code to ‘pins’ that link to an e-commerce site and then takes a cut of the transaction if a purchase is made. OK, so what’s the big deal with that? Well, for a start, they’re not disclosing this information on their site.

So is this the new revenue-generating model for social sites? If Pinterest is getting a cut from my purchase, then shouldn’t I get a little something as well? What about the person that originally ‘pinned’/referred the product? Will users be less likely to purchase something through Pinterest now that they know there’s a kickback involved?

So back to Pinterest keeping this on the down-low; that’s a bit more complicated. Pinterest could have disclosed this info in their T&Cs and very few would have cared. Who reads the fine print anyway? Is this a huge breach of privacy or simply an oversight? It’ll be interesting to see what the fallout is (or not) from their membership base. Personally (and professionally), I think the tracking code is a great idea and I’m betting other sites are figuring out how to do it right now.

I applaud Pinterest for doing something more inventive than just incorporating display advertising on the site. They’ve created a great user experience and decided to go the less intrusive moneymaking route. For now.

The next player in B2B social media?

Just Media, Inc’s Media Planner, Cristina Lehman, recently joined the Pinterest social networking site and offers her thoughts on this new and exclusive player in the online social world.

“I just recently discovered Pinterest and a couple weeks ago, I finally got my invite to join (yes, it’s invite only!).  If you haven’t used or heard of Pinterest, it’s a really cool social networking site where users create boards and “pin” or post interesting photos from different websites or by uploading their own photos.  The boards can be categorized by topic and then other people can comment on each photo.  It was one of the top ten most visited social sites in 2011!  Right now I see it as more of a B2C social site, but eventually, I can see it moving towards B2B as it gains in popularity.”

“Per this article on mashable.com (http://mashable.com/2012/01/10/pinterest-business-consumer-engagement/), there are a couple of ways that brands can utilize Pinterest to their advantage.  I thought two of these would be a great way to interact with customers: “New product approval” and “display various sectors of a company”. 

The first, new product approval, can be used as a pseudo-focus group.  I think this is a great way for companies to introduce a product in the early stages and see how consumers react to it by how many “pins” and “repins” they get.  They can also monitor comments on what they post. 

The second, displaying various sectors of a company, would be a great way to showcase a company – its products, people and company culture - and that would help build awareness and further interest in a company.  The article goes into further detail about these two and other ways to utilize Pinterest.  I personally love this site and have never really been this into other social sites.  It’s a great way to categorize things that you like and find new things you never would have known about.”

Cyber Monday & Mobile Ads

On Cyber Monday, Susan Redgrave, Just Media’s Trafficking & Analytics Specialist, shares her timely thoughts on the use of mobile ads:

“I recently broke down and traded my old school Blackberry in for the ‘new and improved’ iPhone 4s. What I didn’t entirely realize was that this would then open me up to the world of mobile advertising, which I have to say, did not make me the happiest consumer on the market. This I’m sure will strike at least some of you as surprising as I dearly love my work in the online marketing and advertising industry; and to be fair, in general I DO love advertising. I am one of “those” people who dig when a company can target a banner or textlink or even a whitepaper to me based solely on my previous searching or clicking. However, with mobile advertising, I dislike when ads pop up during my very important Angry Birds game. Although, I have been told that if I break down and pay for the game those ads will cease. All of that being said and to try to give you a little background on my feelings on the subject, I am writing this because after attending this awesome webinar the other day, I actually can see the value and promise in mobile ads. The webinar was called, “Mobile Advertising: Right Person, Right Time, Right Message” and was presented by Avinash Kaushik. I would say that for most people out there (including skeptics like me) it is virtually impossible to listen to this gentleman speak on mobile advertising and analytics and NOT get excited. He is extremely passionate about these two subjects and presented us with many examples of how and why mobile advertising is important to our ever changing technology driven lives.”

“One of the many ways to use mobile advertising involves when our shopping goes offline; which may appear to be counter intuitive at first, but hear me out. Now-a-days many of the products that we use everyday have the QR code on them. We can use our mobile devices to scan those bar codes which will usually bring us to different pages and examples about products that we are considering purchasing. Avinash mentioned that he was recently at Costco and bought a box of strawberries that had one of these QR codes on them. Now, personally I wouldn’t think of trying to scan a box of strawberries and have it show me anything of interest, but in his case, it did. The code brought him to a page that told him more about the company, but more importantly for me; it gave him recipes for him to try. As a mom of an 8 month old and who also happens to work full time, I am always on the lookout for new recipes to try. I immediately thought that whoever is running the marketing at the strawberry company needs a raise as I would never have thought about doing this before. At the very least this has made me remember the brand and because I had a good experience, I will most likely choose this brand over another one that is in the store.”

“He also mentioned that he recently was in the market to buy a new TV set and went to a local store to check them out and to do some research. To him they all looked the same. But one of them had a QR code on it so he scanned it; leading him to the amazing site that told him everything he wanted and needed to know about the TV. I know that anytime I am out shopping I almost always pull out my iPhone and try to search on Google or Amazon for whatever it is that I am thinking about buying. I rely more and more on other consumer’s reviews and honestly I reject a lot of products based simply on the score I see the minute that I search for a product.”

“As our society goes more and more mobile, this is going to be that much more important. I think that even the skeptics among us need to embrace and understand that this world of mobile advertising is only going to get bigger and so much more important. We are using our mobile devices in almost every aspect of our lives and I think this is an area of advertising that could potentially become bigger than ‘traditional’ online advertising. I can’t speak for anyone but myself, but I am hardly ever without my phone and this gives the advertisers an opportunity to turn me on to their products almost 24 hours a day and not just the hour or two that I spend online on my laptop.”

For more information about Just Media, Inc., and how a mobile campaign could work for your business, please don’t hesitate to reach out to us. Contact: John O’Connor, Director of Partnership Development. johnoconnor@justmedia.com.

Fun (Google) Insight

Just Media’s Junior Online Media Trafficker, Ieva ‘Eve’ Rukuizaite‘s day was brightened by a Google alert:

“I like how Google is always there for you: It tells you the closest places for great food; provides product reviews; gives you directions to places; has a database of zillions of pictures; and it takes care of most of your Search needs. It is there when you need it and it knows (OK, kind of knows) what you need.

I wanted to share my little interaction with Google today. In one of the Google email blasts that I get on a daily basis, I found one piece of information that totally made my day. I hope you enjoy it as much as I did. Who would have thought that NY is more interested in flip-flops than people in the Golden State?”

Find out the answer by clicking here:

A View from The Top: Past, Present, Future. ‘Live!’

To celebrate Just Media’s 15 years of successful business in California, we recently hosted a day of thought leadership and discussion: A View From The Top – Past, Present, Future; featuring key CEO’s, decision makers and industry leaders, who discussed their thoughts on the evolution of media and the ever changing and challenging world of IT marketing.

Video of the four sessions is now available through our technology partner BrightTALK™ and by clicking the following links you will be able to access the full sessions from the live event.

A VIEW FROM THE TOP – PAST, PRESENT, FUTURE
Senior executives from agencies, media organizations and clients came together for a stimulating morning of discussion focusing on the ever changing and challenging world of IT marketing.

Session 1: Looking Back And Looking Forward
Steve Weitzner, CEO, Ziff Davis Enterprise
Dick Reed, CEO, Just Media, Inc.

Dick and Steve discuss how the IT media publisher and agency have had to adapt and evolve over the years to address the changes in the media landscape and continue to best service both the IT audience and tech marketing client.

Session 2: Leveraging Brand Value
Josh Kahn, VP, Private Cloud Marketing, EMC
Marlene Williamson, VP, Global Marketing, Hitachi Global Storage Technologies
David Appelbaum, CMO, Act-On Software

Josh, Marlene and David discuss the challenges and opportunities that exist for tech companies to really leverage maximum value from their brand.

Session 3: Content Is King, But Distribution Is Key
Tony Uphoff, CEO, UBM TechWeb
Val-Pierre Genton, VP, Business Development, BrightTALK™

Tony and Val discuss the importance of generating great content and the issues and challenges with getting that content to the audience, given the ever more distributed communications channels.

Session 4: Social Media And The IT Professional
Matt Sweeney, CRO, Geeknet
Roger Warner, MD, Content & Motion
Sarah du Heaume, Founder, Just Media, Inc.

Sarah, Matt and Roger explore what it takes to build and manage successful social media environments specifically created for IT professionals.

You will need to register with BrightTALK™ in order to view the content.

We hope you enjoy the video discussion and find it stimulating and relevant. Please don’t hesitate to contact Just Media with any comments or questions or if you would like to learn more about Just Media and our services. As always, we welcome your feedback.

Is it Really Possible to Improve Your AdWords Quality Score with Google +1?

Just Media’s online trafficker Ieva ‘Eve’ Ruzuikaite offers some thought and insight in response to the following article:

Is it Really Possible to Improve Your AdWords Quality Score with Google +1?

http://searchenginewatch.com/article/2109663/Is-it-Really-Possible-to-Improve-Your-AdWords-Quality-Score-with-Google-1

Eve says: “There has been a lot of buzz about Google +1 lately. I will be honest, it is not that I don’t care about Google +1 or that I don’t see its possible potential, but I really think that while some new things are worth attention right away, some, like fruits, need more time to ripen. That is my take on Google +1.”

“That said, I don’t think you should concentrate on putting a lot of effort collecting Google +1s when it comes to AdWords Quality Score. You will have better use of your time if you revise your negative keyword list, add more relevant keywords, test more ads, make your ads more relevant to your product and your landing pages and test different offers and calls to action. At the end of the day it won’t matter how many Google +1s you have, but how well you manage your time doing things that are proven to work. That’s my take on Google +1. Manage your time wisely and try new things in small batches.”

Happy AdWord-ing!

Social media in tech – where are we now…??

There continues to be lots of debate about social media and the role it should take within the marketing mix. It’s something I have spent many hours agonizing over, not least because I continue to wrestle with the role our agency should be playing in this space. At this time I’m still convinced this is primarily a client side component to the marketing mix and that the focus in tech marketing departments should be focused internally on resources before reaching out to the all too willing grabbing hands of the agency world!

Several recent conversations certainly seem to be confirming that this is the key direction in which clients need to be moving. These come from very respectable sources and combine to confirm where we are right now – aligned with thinking within some of the biggest brands:

Firstly at the recent panel discussion at the IDG Tech Marketing Dinner in SF (where I was thrilled to invited to join Pat McGoverns top table!) Rich Vancil of IDC declared that social media is not yet a fully fledged function of marketing – link here for more details of his excellent opinions. Thinking this was a controversial statement to kick things off I was pleasantly amazed to see the entire panel agree. Of particular interest were the panelists from Cisco, and Avaya, Paul Dunay - both clearly experts in the space and advocates for internalized solutions.

Secondly through a conversation at EMC World with John Conway, who manages the EMC social website strategy, I was delighted to hear him also say that the key issue with corporations is the need for them to be able trust the employees to actively represent the company. This is so true. Clearly advice must be given to employees about appropriate activity – particularly in such a very public environment – but at the end of the day we all have to trust our employees to positively and truthfully talk about the company they work for.

Finally this story  that appeared in Advertising Age which not only brought a smile to my face but I think offers a little insight into how this is handled by many of my competitors right now….

For more good information from peers I recommend the following link at B2B magazine where you can find some video content from a variety of vendor CMO’s.

Back with blog and whitepaper

Hello to all – it’s been almost six months since the last blog and much has happened – new site, whitepaper content, huge changes within the company and across our industry as a whole.

First up I hope you like the new site and the whitepapers. Please let me know by leaving comments here.

I’ll now start to try and blog more regularly and hope that the spammers don’t drown out the good content (when did spam start getting posted in blog content?) That’s an interesting development in social media I’ll comment about later for sure…

So welcome to blog and please do send me an email if you want to be kept informed on any new whitepapers we have.

Warmest regards Dick

B2B research – brand verses demand gen

I was extremely interested to see some coverage of a research piece between Ziff Davis Enterprise, Forbes and B2B agency Stein Rogan and Partners. The article link on B2B magazine can be found here.

Firstly the findings that a majority of B2B marketers (64%) are giving equal weight to branding and demand gen is reassuring. Over the last 2 years we have found the tech market has shifted heavily towards lead generation, many times at the expense of more identifiable branding initiatives. This is also compounded by a shift to more digitally based, response focused media, often as we know at the expense of traditional media formats like print.

Now don’t get me wrong – it’s my personal opinion that lead gen and branding are entirely compatible, indeed the assets used to generate leads are often the “deliverable proof” of some higher brand promise (proving a technology leadership position, innovation in the field, improved servicing of a market segment, better customer service, etc).

However there’s a mind set question here. In many companies lead or demand gen is operated separately from corporate or brand communications. For marketers to realize the joint goals they set forth in the research, it’s going to be critical to see more integration of these two components.

As a second side note the views on mix of media used for branding is fascinating. OOH at 72% and social media at 69% ahead of broadcast and print 68% and 64% respectively bodes well for the OOH industry but really throws up another key point.

Social media is, by it’s nature unpredictable. My opinions here could in theory attract negative views from the market and may impact on my company brand. With social being a much more dynamic environment and less controllable, are marketers taking a huge risk by giving it such a huge role in brand development? It absolutely has a role to play. Giving it the right weight in the mix is where the questions lies.

These are interesting and highly dynamic times. B2B marketing departments and service companies as well as publishers are indeed set for exciting changes. The real winners will be those that get the media mix right and successfully integrate all the components. That change will need to start internally, with bigger broader campaign initiatives, real vision and use of appropriate metrics.