Archive for the ‘ROI’ Category

Wow what a ride!

I was staggered to see that my last blog post was back in May. In some ways that reflects the internal shift in focus required by all during what was some massive upheavals within both the media industry and our own company. It’s nice to finally come up for air.

I guess everyone who works in this industry has felt the effects. Layoffs have been abundant in media companies and across the board we have witnessed adjusted business models, pricing structures, staff skill sets and services. Ultimately organizations have been forced to reflect upon their own best practices. Change has been the most common theme over the last 6 months.

Just Media was no different. We lost two key staff members – long term employees who we miss greatly. But when client spends drop – in some cases by 90%, any organization needs to adjust to survive. Thankfully we are now back hiring again and able to take advantage of some great talent to boost our teams expertise. Adding new blood is a fantastic way to re-energize – new ideas, different experiences and fresh thinking – challenging the conventional thinking and creating new angles to attack and deliver upon existing client goals.

Client wise it’s also been a roller coaster ride. Early signs in 2009 showed big budget cuts and the inevitable shift of dollars to ROI and lead gen – almost to the exclusion of all other media activity. That’s tough for all. Small budgets as we all know don’t take less time to manage. I lost count of projects that got planned only to get cut at the last minute when quarterly figures didn’t match expectations. That frustrates everyone – clients and agency – everyone feels like they are stuck in the mud with wheels spinning.

However in the last few months things have changed. We have picked up some major wins – Hitachi Data Systems, Trinet HR services, Juniper Networks, Webroot and Stephens Bank – and whats interesting is that ALL are asking for assistance to develop strategies, plan and run branding and awareness campaigns. A return to true marketing perhaps?

So as analysts predict an end to the recession, companies appear now to be rushing to claim market and mind share from competitors. All realize the window for this is short and anyone who is sleeping now will miss one of those rare post recession openings to win and win big….

Maybe the real ride is only just beginning – buckle up….

Social media and linear metrics

I read with interest this article on the problems marketers are struggling with in relation to the use of social media at the recent DMA conference.

This highlights well the existing problem faced by social media and indeed online media in general as we move into 2008. The “Google effect” means that marketers are now expected to provide clear performance reports showing that dollars invested can track directly to specific actions – ultimately sales – for every online campaign.

But as we all know, advertising and marketing does not always line up in this way. Social media especially is not set up to work in this way. Even a strong interest from users may not result in any direct measurable sales and in many cases the campaigns are about users enjoying some kind of brand experience rather than a straight ‘click, review, buy’ model.

So finally online marketers are being asked the same questions that traditional media has suffered from for years…prove this is working !!

It’s interesting the article makes reference to seeking out the help of academics. I have no doubt the future for social media campaigns, online brand campaigns and traditional media in general will be measured by clever statistical analytics of: Y% change in brand preference = x% increase in sales. Until this is done no CEO/CFO is going to get the answers they now want. They are also unlikely to back ‘brand campaigns’ the way they used to without a second thought.

Hey online media community…this problem is only going to get worse before it gets better. As you start pulling higher percentages of media dollars away from traditional media you better start getting ready to answer these types of questions more frequently. Online can no longer hide behind click rates and cpc’s. The questions will now get more demanding and we as an industry have set ourselves up to fail by relying on linear numbers to set expectations.

Thanks goes to Google for helping educate executives just enough to become a right royal pain in the backside!!

“linear ROI” – defined (by me) as the directly measurable link between ad and action, typically through a click on an advertisement and subsequent activity on the client website.

“Non linear ROI” – defined (by me again) as the indirect action or responding to an advert – such as hear radio ad…go to store and buy product or engage in online social media activity and three weeks later buy product via online store.

“Google effect” – defined (by guess who) as the expectation by executives that all online media activities will be able to demonstrate a tangible linear ROI metric or clearly defined performance based metric. This effect has resulted from the original pay per click search model, so strongly championed by Google, which has set unrealistic expectations as to what web based marketing campaigns should always be delivering.