Archive for the ‘Google’ Category

The next player in B2B social media?

Just Media, Inc’s Media Planner, Cristina Lehman, recently joined the Pinterest social networking site and offers her thoughts on this new and exclusive player in the online social world.

“I just recently discovered Pinterest and a couple weeks ago, I finally got my invite to join (yes, it’s invite only!).  If you haven’t used or heard of Pinterest, it’s a really cool social networking site where users create boards and “pin” or post interesting photos from different websites or by uploading their own photos.  The boards can be categorized by topic and then other people can comment on each photo.  It was one of the top ten most visited social sites in 2011!  Right now I see it as more of a B2C social site, but eventually, I can see it moving towards B2B as it gains in popularity.”

“Per this article on mashable.com (http://mashable.com/2012/01/10/pinterest-business-consumer-engagement/), there are a couple of ways that brands can utilize Pinterest to their advantage.  I thought two of these would be a great way to interact with customers: “New product approval” and “display various sectors of a company”. 

The first, new product approval, can be used as a pseudo-focus group.  I think this is a great way for companies to introduce a product in the early stages and see how consumers react to it by how many “pins” and “repins” they get.  They can also monitor comments on what they post. 

The second, displaying various sectors of a company, would be a great way to showcase a company – its products, people and company culture - and that would help build awareness and further interest in a company.  The article goes into further detail about these two and other ways to utilize Pinterest.  I personally love this site and have never really been this into other social sites.  It’s a great way to categorize things that you like and find new things you never would have known about.”

On the hunt for a DSP

Last year Just Media, Inc., decided to bring a DSP in house. Easier said than done! Weeks and weeks of research and presentations followed. Interestingly enough, it was hard to get a sales person to come to the office or even just reach one on the phone. In one instance I tried several times to set up an appointment and the sales person either cancelled, didn’t show or simply didn’t respond in a timely fashion so we had to pick yet another date only to start all over (cancelling, no-show …)

Most platforms we looked at offered the same capabilities, with sometimes the only difference being how much client service they promised. Besides guaranteed brand safety and the quality of inventory, sophisticated audience targeting options and easy reporting/data visualization; we had a self-serve platform in mind. MediaMath made the cut in the end and we’ve been very happy with this decision ever since. It comes as no surprise that they got very high scores in “The Forrester Wave TM: Demand-Side Platforms, Q4 2011”.

Check out the study here on MediaMath’s homepage: “http://www.mediamath.com/solutions/forresterwave.”

I’d love to find out why Google didn’t want to participate in the study!

Happy analyzing!

Frauke Cast, Trafficking & Analytics Manager

Cyber Monday & Mobile Ads

On Cyber Monday, Susan Redgrave, Just Media’s Trafficking & Analytics Specialist, shares her timely thoughts on the use of mobile ads:

“I recently broke down and traded my old school Blackberry in for the ‘new and improved’ iPhone 4s. What I didn’t entirely realize was that this would then open me up to the world of mobile advertising, which I have to say, did not make me the happiest consumer on the market. This I’m sure will strike at least some of you as surprising as I dearly love my work in the online marketing and advertising industry; and to be fair, in general I DO love advertising. I am one of “those” people who dig when a company can target a banner or textlink or even a whitepaper to me based solely on my previous searching or clicking. However, with mobile advertising, I dislike when ads pop up during my very important Angry Birds game. Although, I have been told that if I break down and pay for the game those ads will cease. All of that being said and to try to give you a little background on my feelings on the subject, I am writing this because after attending this awesome webinar the other day, I actually can see the value and promise in mobile ads. The webinar was called, “Mobile Advertising: Right Person, Right Time, Right Message” and was presented by Avinash Kaushik. I would say that for most people out there (including skeptics like me) it is virtually impossible to listen to this gentleman speak on mobile advertising and analytics and NOT get excited. He is extremely passionate about these two subjects and presented us with many examples of how and why mobile advertising is important to our ever changing technology driven lives.”

“One of the many ways to use mobile advertising involves when our shopping goes offline; which may appear to be counter intuitive at first, but hear me out. Now-a-days many of the products that we use everyday have the QR code on them. We can use our mobile devices to scan those bar codes which will usually bring us to different pages and examples about products that we are considering purchasing. Avinash mentioned that he was recently at Costco and bought a box of strawberries that had one of these QR codes on them. Now, personally I wouldn’t think of trying to scan a box of strawberries and have it show me anything of interest, but in his case, it did. The code brought him to a page that told him more about the company, but more importantly for me; it gave him recipes for him to try. As a mom of an 8 month old and who also happens to work full time, I am always on the lookout for new recipes to try. I immediately thought that whoever is running the marketing at the strawberry company needs a raise as I would never have thought about doing this before. At the very least this has made me remember the brand and because I had a good experience, I will most likely choose this brand over another one that is in the store.”

“He also mentioned that he recently was in the market to buy a new TV set and went to a local store to check them out and to do some research. To him they all looked the same. But one of them had a QR code on it so he scanned it; leading him to the amazing site that told him everything he wanted and needed to know about the TV. I know that anytime I am out shopping I almost always pull out my iPhone and try to search on Google or Amazon for whatever it is that I am thinking about buying. I rely more and more on other consumer’s reviews and honestly I reject a lot of products based simply on the score I see the minute that I search for a product.”

“As our society goes more and more mobile, this is going to be that much more important. I think that even the skeptics among us need to embrace and understand that this world of mobile advertising is only going to get bigger and so much more important. We are using our mobile devices in almost every aspect of our lives and I think this is an area of advertising that could potentially become bigger than ‘traditional’ online advertising. I can’t speak for anyone but myself, but I am hardly ever without my phone and this gives the advertisers an opportunity to turn me on to their products almost 24 hours a day and not just the hour or two that I spend online on my laptop.”

For more information about Just Media, Inc., and how a mobile campaign could work for your business, please don’t hesitate to reach out to us. Contact: John O’Connor, Director of Partnership Development. johnoconnor@justmedia.com.

Fun (Google) Insight

Just Media’s Junior Online Media Trafficker, Ieva ‘Eve’ Rukuizaite‘s day was brightened by a Google alert:

“I like how Google is always there for you: It tells you the closest places for great food; provides product reviews; gives you directions to places; has a database of zillions of pictures; and it takes care of most of your Search needs. It is there when you need it and it knows (OK, kind of knows) what you need.

I wanted to share my little interaction with Google today. In one of the Google email blasts that I get on a daily basis, I found one piece of information that totally made my day. I hope you enjoy it as much as I did. Who would have thought that NY is more interested in flip-flops than people in the Golden State?”

Find out the answer by clicking here:

A View from The Top: Past, Present, Future. ‘Live!’

To celebrate Just Media’s 15 years of successful business in California, we recently hosted a day of thought leadership and discussion: A View From The Top – Past, Present, Future; featuring key CEO’s, decision makers and industry leaders, who discussed their thoughts on the evolution of media and the ever changing and challenging world of IT marketing.

Video of the four sessions is now available through our technology partner BrightTALK™ and by clicking the following links you will be able to access the full sessions from the live event.

A VIEW FROM THE TOP – PAST, PRESENT, FUTURE
Senior executives from agencies, media organizations and clients came together for a stimulating morning of discussion focusing on the ever changing and challenging world of IT marketing.

Session 1: Looking Back And Looking Forward
Steve Weitzner, CEO, Ziff Davis Enterprise
Dick Reed, CEO, Just Media, Inc.

Dick and Steve discuss how the IT media publisher and agency have had to adapt and evolve over the years to address the changes in the media landscape and continue to best service both the IT audience and tech marketing client.

Session 2: Leveraging Brand Value
Josh Kahn, VP, Private Cloud Marketing, EMC
Marlene Williamson, VP, Global Marketing, Hitachi Global Storage Technologies
David Appelbaum, CMO, Act-On Software

Josh, Marlene and David discuss the challenges and opportunities that exist for tech companies to really leverage maximum value from their brand.

Session 3: Content Is King, But Distribution Is Key
Tony Uphoff, CEO, UBM TechWeb
Val-Pierre Genton, VP, Business Development, BrightTALK™

Tony and Val discuss the importance of generating great content and the issues and challenges with getting that content to the audience, given the ever more distributed communications channels.

Session 4: Social Media And The IT Professional
Matt Sweeney, CRO, Geeknet
Roger Warner, MD, Content & Motion
Sarah du Heaume, Founder, Just Media, Inc.

Sarah, Matt and Roger explore what it takes to build and manage successful social media environments specifically created for IT professionals.

You will need to register with BrightTALK™ in order to view the content.

We hope you enjoy the video discussion and find it stimulating and relevant. Please don’t hesitate to contact Just Media with any comments or questions or if you would like to learn more about Just Media and our services. As always, we welcome your feedback.

Is it Really Possible to Improve Your AdWords Quality Score with Google +1?

Just Media’s online trafficker Ieva ‘Eve’ Ruzuikaite offers some thought and insight in response to the following article:

Is it Really Possible to Improve Your AdWords Quality Score with Google +1?

http://searchenginewatch.com/article/2109663/Is-it-Really-Possible-to-Improve-Your-AdWords-Quality-Score-with-Google-1

Eve says: “There has been a lot of buzz about Google +1 lately. I will be honest, it is not that I don’t care about Google +1 or that I don’t see its possible potential, but I really think that while some new things are worth attention right away, some, like fruits, need more time to ripen. That is my take on Google +1.”

“That said, I don’t think you should concentrate on putting a lot of effort collecting Google +1s when it comes to AdWords Quality Score. You will have better use of your time if you revise your negative keyword list, add more relevant keywords, test more ads, make your ads more relevant to your product and your landing pages and test different offers and calls to action. At the end of the day it won’t matter how many Google +1s you have, but how well you manage your time doing things that are proven to work. That’s my take on Google +1. Manage your time wisely and try new things in small batches.”

Happy AdWord-ing!

Germany issues new guidelines for data protection

Being German myself, I am always interested in what’s going on in my home country. Especially when it comes to cookies (and I’m not talking about the delicious Holiday cookies I had when I visited in November last year) and online metrics. I found this article last week that talks about the issues Google Analytics is running into in the German market. Looks like the end user might get in trouble when using it…

Germans have very high standards when it comes to privacy and they have a healthy suspicion about giving away information about themselves. But that’s not enough. Apparently data protection companies are helping with securing privacy in their own way. Under the new guidelines, not only will Google get in trouble, but the company who uses it might be in difficulty too. Click here for the article

I could imagine that a lot of companies were actually excited about using Google Analytics as it gives smaller companies the ability to quickly analyze what’s going on with their web site. I happen to love the tool. It’s not rocket science, it tells you what you are looking for fairly quickly and if set up correctly it is able to give you amazing insight about how the visitor behaves on your site. But looking at campaign data from BOTH ends – our ad serving reporting and the web analytics tool on the site that hosts the landing page – shows us the full picture. It’s a common mistake that clients believe they can see everything about a campaign through their web analytics tool only. This is only half the picture. We optimize campaigns based on several metrics, including Cost per Click, Cost per Landing, Click to Landing Ratio and view-through data. We still glance at the Click-through-rate but that’s just the first check point. From this set of metrics, only one can be compared to a number of the web analytics program: the landings should be close to the number of visitors to that page through the campaign. Everything else, especially the view-through data, can only be captured through our ad serving program. Here often lies the true success of a campaign. How often do we really click on a banner? I find myself searching for the banner content more often than clicking and that’s exactly what will be captured: users that were exposed to the banner, didn’t click, but came to the page later on. Most likely through a Search.

Dick Reed actually wrote an interesting and detailed whitepaper about tech metrics a while ago (Tech Marketing Analytics 101 Part 1- ROI). Check it out here:

Happy trafficking!
Frauke Cast

Google gets a dose of media reality

I sometimes joke with the Just Media team that media planning could be done by a bunch of trained monkeys. It’s one of the reasons clients are always trying to pay us peanuts for our services!

Indeed in this modern economy of cost cutting and service justification it’s often the impression that agencies like ours that only do media planning and buying (no creative work) are a luxury item that can be replaced, in many cases by clients doing the work themselves. Well for once I have to send my thanks to Google for proving to all that it’s simply not possible to replace hard working media professionals with automated systems and algorithms.

The news Google has pulled out of trying to sell traditional media like print and radio was somewhat of a surprise to me I have to say. I was quietly concerned that potential cost savings offered by media bidding models would attract significant attention and dollars out of the hands of professional buyers, like us. I thought, foolishly it seems, that human input into this process was so devalued by many that a new “agency” model was being created – indeed that was the stated goal.

However the reality is it’s actually getting harder than ever to be in this business. The knowledge required is so much greater than just 15 years ago when I started on the agency side (where I moved for ad sales). Obviously the web has lead to much of that – it’s a media vehicle with almost unlimited options and the ability to combine pretty much every other media type within it (print, radio, TV, events, face to face meeting, out of home – all is replicated in the digital world). However as we have seen even radio, a media format that offers so many similarities with online as regards buying (small standardized ad units, solid audience demographics, calculated values of spot rate based on target reached) it’s really not that simple. Especially complex is the evaluation of the performance metrics so beloved by Google algorithms and also the “human effect” of bias ingrained in most radio advertisers who like to speculate on what times and stations their target is listening rather than using simple mathematics to calculate a reach/impression/value matrix that builds a plan based on desired response.

So thank you Google – for once you have helped prove we still do have a place in this world and that my team is not in any immediate danger of being replaced by chimps and gibbons.

Social media and linear metrics

I read with interest this article on the problems marketers are struggling with in relation to the use of social media at the recent DMA conference.

This highlights well the existing problem faced by social media and indeed online media in general as we move into 2008. The “Google effect” means that marketers are now expected to provide clear performance reports showing that dollars invested can track directly to specific actions – ultimately sales – for every online campaign.

But as we all know, advertising and marketing does not always line up in this way. Social media especially is not set up to work in this way. Even a strong interest from users may not result in any direct measurable sales and in many cases the campaigns are about users enjoying some kind of brand experience rather than a straight ‘click, review, buy’ model.

So finally online marketers are being asked the same questions that traditional media has suffered from for years…prove this is working !!

It’s interesting the article makes reference to seeking out the help of academics. I have no doubt the future for social media campaigns, online brand campaigns and traditional media in general will be measured by clever statistical analytics of: Y% change in brand preference = x% increase in sales. Until this is done no CEO/CFO is going to get the answers they now want. They are also unlikely to back ‘brand campaigns’ the way they used to without a second thought.

Hey online media community…this problem is only going to get worse before it gets better. As you start pulling higher percentages of media dollars away from traditional media you better start getting ready to answer these types of questions more frequently. Online can no longer hide behind click rates and cpc’s. The questions will now get more demanding and we as an industry have set ourselves up to fail by relying on linear numbers to set expectations.

Thanks goes to Google for helping educate executives just enough to become a right royal pain in the backside!!

“linear ROI” – defined (by me) as the directly measurable link between ad and action, typically through a click on an advertisement and subsequent activity on the client website.

“Non linear ROI” – defined (by me again) as the indirect action or responding to an advert – such as hear radio ad…go to store and buy product or engage in online social media activity and three weeks later buy product via online store.

“Google effect” – defined (by guess who) as the expectation by executives that all online media activities will be able to demonstrate a tangible linear ROI metric or clearly defined performance based metric. This effect has resulted from the original pay per click search model, so strongly championed by Google, which has set unrealistic expectations as to what web based marketing campaigns should always be delivering.

Is there room for remnant bid model in B2B print space?

Most people have heard me bang on about how much I believe in print media for achieving certain campaign goals. However as print budgets gets squeezed and issue sizes drop, I like many, have concerns about readers continuing to find sufficient content to interest them.

Just looking at a few of this weeks IT publications, we see page counts of 64 pages for Information Week, 60 pages for Network World and 64 pages for eWeek. Each publications had approx 28 pages of advertising so they all fell into the range of the classic B2B mix of 60% edit for 40% ads. Only adding ads will allow more content to be included.

How can these numbers be increased? And more importantly how can smaller advertisers (or even some of the larger ones) be encouraged to do more than they do now? Is the time ready for a bid based B2B print ad model?

Currently a vast majority of the advertising comes from an increasingly smaller pool of companies. IBM for one still does large volumes, as does Microsoft. Below this there’s obviously brands like Sun, HP, Dell, our client Fujitsu, Juniper, Epson and Canon. There’s even a page from Google in one of the magazines (if ever there was proof that print works this must surely be it).

But here’s the rub…where are the smaller companies, the guys who would be print advertisings “next generation”? I suspect they are hand strung, unable to get the print budget past the CFO or at least unable to secure sufficient budget to make a sustainable print campaign work…

For these companies a bid model might be the answer. An independent third party could auction off pages on a blind basis across a range of IT publications. There would be a min bid price and any bid higher would immediately get access to higher circulation magazines and better ad positions. It might be somewhat random in nature but it would certainly allow a more adventurous marketing exec or agency account manager to add more pages into a campaign at lower investment levels. It would be easy to do in today’s digital production market as ads could quickly be uploaded to publishers a few days in advance of print deadlines. Adding pages, even randomly, increases reach and frequency – both essential for a strong campaign.

What’s more it could also open up the PR/advertorial side of things. Imagine being able to quickly post case study intros, white paper summaries or even product announcements on relatively short notice into a few magazine templates at a fraction of the cost of a traditional high profile ad. Smaller vendors would jump at the chance.

Downside for publishers? Well erosion of rates might be one worry although by making the bidding blind, advertisers will always want to ensure they are present in their core magazines. Bidding also gives publishers more price control over positioning issues and in some cases might actually help lift rates when they regularly sell out. More importantly it may just enable them to cultivate a much more integrated approach. Combining this with a similar bid model for excess online inventory and you start to get some very interesting models indeed. Publishers could even have a published open pricing (like the “buy now” on eBay) so advertisers can see min entry costs of a particular issue should they chose to take that option.

Impossible? Don’t bet on it happening any time soon, but never say never in the publishing world. There’s still enough excess space to make this a possibility and it might just allow the print format to remain viable a little bit longer and draw in a new batch of active advertisers. Marketers simply need to allocate a “print bid budget” something that’s now a more comfortable concept in this Google branded world.